Privacy policy

PRIVACY POLICY

Aura Shoppe

Website: https://aurashoppe.in
Email: aurashoppe9645@gmail.com
WhatsApp: +91 9400956385
Instagram: @aurashoppe.in

Last Updated: 18 October 2026

1. Introduction

Welcome to Aura Shoppe. We respect your privacy and are committed to protecting your personal information when you visit our website, place an order, or contact us through our communication channels.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Name and contact details, including phone number and email address.
  • Shipping and billing address.
  • Order details and purchase history.
  • Payment status and transaction-related information.
  • Messages, enquiries, and customer support communications.
  • Website usage information, such as cookies and browsing activity, where applicable.

We aim to collect only the information reasonably necessary to operate our business and provide our services.

3. How We Use Your Information

We may use your information to:

  • Process and confirm your orders.
  • Arrange shipping and delivery.
  • Contact you regarding your order or delivery status.
  • Respond to enquiries, complaints, returns, and refund requests.
  • Process payments and eligible refunds.
  • Improve our website, products, and customer experience.
  • Prevent fraud, misuse, and unauthorised transactions.
  • Meet applicable legal and regulatory obligations.
  • Send promotional messages where permitted and, where required, with your consent.

4. Sharing of Information

Aura Shoppe does not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary, including:

  • Courier and delivery partners.
  • Payment service providers.
  • Website hosting and technology providers.
  • Customer support and business service providers.
  • Government authorities or law enforcement agencies when legally required.

These parties should receive only the information reasonably necessary for their respective purposes.

5. Payment Information

Payments may be processed through third-party payment services. Your payment information may be handled according to the privacy and security policies of the relevant provider.

We do not intend to store sensitive payment credentials, such as complete card numbers, PINs, or banking passwords, on our website.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies to maintain website functionality, understand visitor activity, improve performance, and support advertising where applicable.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

7. Data Security

We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration, or misuse.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, business operations, legal compliance, dispute resolution, and other legitimate purposes.

When information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable legal retention requirements.

9. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access information we hold about you.
  • Correct inaccurate or incomplete personal information.
  • Request deletion of personal information where legally applicable.
  • Withdraw consent for processing based on consent.
  • Raise a concern or complaint regarding how your information is handled.

Some information may need to be retained where required by law or necessary to resolve a dispute.

10. Third-Party Websites and Services

Our website or social media pages may contain links to third-party websites or services, including payment providers, courier services, WhatsApp, and Instagram.

These services operate under their own privacy policies. We encourage you to review those policies before sharing personal information with them.

11. Children's Privacy

Our services are intended for customers who can legally use them under applicable law. We do not knowingly collect children's personal information in violation of applicable legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws.

Any updated version will be published on our website with a revised update date.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy, please contact us:

Business Name: Aura Shoppe
Website: https://aurashoppe.in
Email: aurashoppe9645@gmail.com
WhatsApp: +91 9400956385
Instagram: @aurashoppe.in

We will review and respond to privacy-related requests in accordance with applicable law.

Thank you for trusting Aura Shoppe.