Shipping policy

SHIPPING POLICY

Aura Shoppe

Website: https://aurashoppe.in

Email: aurashoppe9645@gmail.com

WhatsApp: +91 9400956385

Instagram: @aurashoppe.in

Last Updated: 18 October 2026

1. Order Processing

Orders are processed after successful order confirmation.

Processing and dispatch may take additional time during holidays, sales, or other exceptional circumstances.

Customers will be contacted if there is a significant issue affecting order processing.

Please ensure that your name, phone number, and shipping address are accurate when placing an order.

2. Prepaid Orders

Delivery Charges: Free delivery on prepaid orders.

Courier Partner: DTDC Courier Service.

Estimated Delivery Time: 2–3 days after dispatch, subject to the destination and courier service.

Customers must complete payment through the payment method confirmed by Aura Shoppe before the order is dispatched.

3. Cash on Delivery (COD) Orders

COD orders are shipped through the delivery partner confirmed by Aura Shoppe, which may include India Post.

Advance Payment: An advance payment of ₹100 may be required to confirm a COD order. This requirement and its purpose will be communicated before the order is confirmed.

Remaining Payment: The remaining product amount is payable upon delivery, according to the confirmed order details.

Estimated Delivery Time: Approximately 4–7 days after dispatch, depending on the destination and delivery service.

The ₹100 advance payment and any additional COD-related charges will be explained to the customer before the order is placed.

4. Delivery Timeframes

All delivery times are estimates and may vary depending on the destination, courier operations, weather, public holidays, and other circumstances.

Aura Shoppe will make reasonable efforts to dispatch orders promptly but cannot guarantee an exact delivery date in every case.

5. Shipping Address and Contact Details

Customers are responsible for providing a complete and accurate shipping address and a valid contact number.

If you need to change your address or contact details, please reach out to us as soon as possible. Changes may not be possible once the order has been dispatched.

6. Delayed, Lost, or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us with your order details.

We will make reasonable efforts to check the shipment status with the relevant courier or delivery partner and assist you with the next steps.

7. Incorrect or Damaged Deliveries

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery and provide your order details along with clear photos or an unboxing video, where available.

Such cases will be reviewed under our Return & Refund Policy and applicable consumer-protection laws.

8. Shipping Charges and Refunds

Any applicable shipping or COD-related charges will be communicated before order confirmation.

If an order is cancelled, returned, or refunded, the treatment of shipping charges will depend on the circumstances and applicable law.

9. Contact Us

For shipping enquiries, order updates, or delivery assistance, contact Aura Shoppe: