Refund policy

RETURN, REFUND & EXCHANGE POLICY

Aura Shoppe

Website: https://aurashoppe.in
Email: aurashoppe9645@gmail.com
WhatsApp: +91 9400956385
Instagram: @aurashoppe.in

At Aura Shoppe, customer satisfaction is important to us. Please read our Return, Refund & Exchange Policy carefully before placing an order.

1. Return Policy

  • Customers must contact us within 48 hours of receiving the order if the product is damaged, defective, incorrect, or missing any parts.

  • Products must be unused and returned with their original packaging, accessories, and tags, where applicable.

  • Customers must provide clear photos or an unboxing video showing the issue to help us verify the claim.

  • Returns are subject to verification and approval by Aura Shoppe.

  • Products damaged due to misuse, accidental damage, or improper handling after delivery may not qualify for a return.

2. Refund Policy

  • Refunds may be considered for verified damaged, defective, incorrect, or undelivered orders, subject to applicable law and verification.

  • If a refund is approved, we will inform the customer of the refund process.

  • Approved refunds will generally be processed within 5–10 business days, depending on the payment method and bank processing time.

  • Refunds for prepaid orders will normally be issued to the original payment method wherever possible.

  • For Cash on Delivery (COD) orders, customers must provide the necessary bank or UPI details if a refund is approved.

  • Delivery charges, COD charges, or other fees will be handled according to the circumstances of the order and applicable law.

3. Exchange Policy

  • Exchanges may be considered for products received in a damaged, defective, or incorrect condition.

  • Customers must contact us within 48 hours of delivery.

  • Exchanges are subject to product availability and verification.

  • If an exchange is unavailable, an appropriate alternative or refund may be offered, as applicable.

4. Non-Returnable Items

Unless required by applicable law, the following may not qualify for return or exchange:

  • Products damaged due to customer misuse or mishandling.

  • Products returned without their original packaging or included accessories, where required.

  • Products showing signs of use beyond what is necessary to inspect them.

  • Requests made after the specified reporting period, except where required by law.

5. Order Cancellation

  • Customers should contact us as soon as possible to request an order cancellation.

  • Cancellation requests may not be accepted once an order has been dispatched.

  • If an order has already been dispatched, the applicable return policy and legal requirements will apply.

6. How to Request a Return or Refund

Please contact us using any of the following channels:

Email: aurashoppe9645@gmail.com
WhatsApp: +91 9400956385
Instagram: @aurashoppe.in

Please include your order number, product name, delivery date, a brief description of the issue, and supporting photos or videos where relevant.

7. Policy Updates

Aura Shoppe reserves the right to update this policy when necessary. Any updated policy will be published on our website.

This policy does not limit any consumer rights available under applicable Indian law.

Thank you for shopping with Aura Shoppe!

Instagram: @aurashoppe.in


At Aura Shoppe, customer satisfaction is important to us. Please read our Return, Refund & Exchange Policy carefully before placing an order.


 1. Return Policy


• Customers must contact us within **48 hours of receiving the order** if the product is damaged, defective, incorrect, or missing any parts.

• Products must be unused and returned with their original packaging, accessories, and tags, where applicable.

• Customers must provide clear photos or an unboxing video showing the issue to help us verify the claim.

• Returns are subject to verification and approval by Aura Shoppe.

• Products damaged due to misuse, accidental damage, or improper handling after delivery may not qualify for a return.


 2. Refund Policy


• Refunds may be considered for verified damaged, defective, incorrect, or undelivered orders, subject to applicable law and verification.

• If a refund is approved, we will inform the customer of the refund process.

• Approved refunds will generally be processed within **5–10 business days**, depending on the payment method and bank processing time.

• Refunds for prepaid orders will normally be issued to the original payment method wherever possible.

• For Cash on Delivery (COD) orders, customers must provide the necessary bank or UPI details if a refund is approved.

• Delivery charges, COD charges, or other fees will be handled according to the circumstances of the order and applicable law.


3. Exchange Policy


• Exchanges may be considered for products received in a damaged, defective, or incorrect condition.

• Customers must contact us within 48 hours of delivery.

• Exchanges are subject to product availability and verification.

• If an exchange is unavailable, an appropriate alternative or refund may be offered, as applicable.


4. Non-Returnable Items


Unless required by applicable law, the following may not qualify for return or exchange:


• Products damaged due to customer misuse or mishandling.

• Products returned without their original packaging or included accessories, where required.

• Products showing signs of use beyond what is necessary to inspect them.

• Requests made after the specified reporting period, except where required by law.


 5. Order Cancellation


• Customers should contact us as soon as possible to request an order cancellation.

• Cancellation requests may not be accepted once an order has been dispatched.

• If an order has already been dispatched, the applicable return policy and legal requirements will apply.


 6. How to Request a Return or Refund


Please contact us using any of the following channels:


Email: aurashoppe9645@gmail.com

WhatsApp:+91 9400956385

Instagram: @aurashoppe.in


Please include your order number, product name, delivery date, a brief description of the issue, and supporting photos or videos where relevant.


 7. Policy Updates


Aura Shoppe reserves the right to update this policy when necessary. Any updated policy will be published on our website.


This policy does not limit any consumer rights available under appl

icable Indian law.


Thank you for shopping with Aura Shoppe!