Terms of service

TERMS OF SERVICE

Aura Shoppe

Website: https://aurashoppe.in
Email: aurashoppe9645@gmail.com
WhatsApp: +91 9400956385
Instagram: @aurashoppe.in

Last Updated: 18 October 2026

1. Introduction

Welcome to Aura Shoppe. These Terms of Service govern your access to and use of our website, products, and related services.

By visiting our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

2. Products and Descriptions

  • We make reasonable efforts to display accurate product descriptions, images, specifications, and prices.
  • Actual product colours and appearances may vary slightly due to lighting, photography, or screen settings.
  • Product availability may change without prior notice.
  • Customers are encouraged to review the product details and specifications before placing an order.
  • Any brand names or trademarks used in product listings remain the property of their respective owners.

3. Pricing and Payments

  • All prices will be displayed on the website in the applicable currency, normally Indian Rupees (INR).
  • Prices, offers, and promotions may change, subject to applicable law and orders already confirmed.
  • Available payment methods will be displayed during checkout or communicated by our team.
  • Customers must provide accurate information when making payments.
  • Any additional delivery or payment-related charges will be disclosed where applicable before the order is confirmed.

4. Orders and Confirmation

  • An order is subject to acceptance and product availability.
  • Customers must provide accurate contact, shipping, and delivery information.
  • Aura Shoppe may contact customers to verify order details.
  • If an order cannot be fulfilled due to stock issues, pricing errors, or other valid reasons, we will inform the customer and arrange an appropriate cancellation or refund where applicable.
  • Order acceptance and cancellation will be handled in accordance with applicable law.

5. Shipping and Delivery

  • Orders will be dispatched using the available courier or delivery service.
  • Estimated delivery times are provided for guidance and may vary depending on the delivery location, courier operations, weather, and other circumstances.
  • Customers are responsible for providing a complete and accurate delivery address and reachable phone number.
  • Delays caused by courier partners or circumstances outside our reasonable control may affect delivery timelines.
  • Customers should contact us if an order is delayed or appears to be lost.

6. Cash on Delivery (COD)

  • COD availability depends on the delivery location and the available service.
  • Any advance payment or additional COD-related charge will be communicated to the customer before order confirmation.
  • Where an advance payment is required, the applicable amount and purpose will be disclosed before the customer agrees to place the order.
  • The remaining payable amount must be paid according to the confirmed order terms.

7. Returns, Refunds, and Exchanges

  • Return, refund, and exchange requests are handled according to our published Return, Refund & Exchange Policy.
  • Customers should inspect their orders after delivery and report damaged, defective, or incorrect products promptly.
  • Requests must follow the applicable policy and legal requirements.
  • Nothing in these Terms of Service removes any consumer rights available under applicable law.

Please refer to our Return & Refund Policy on https://aurashoppe.in for further information.

8. Cancellations

  • Customers should contact us as soon as possible if they wish to cancel an order.
  • Cancellation may be limited once an order has been dispatched, subject to applicable law and our published policies.
  • Any eligible refund for a cancelled order will be processed according to the applicable refund policy.

9. Customer Responsibilities

When using our website, you agree to:

  • Provide accurate and complete information.
  • Use the website only for lawful purposes.
  • Avoid fraudulent orders, unauthorised payment activity, or misuse of our services.
  • Avoid interfering with the website's security or functionality.
  • Respect the intellectual property rights of Aura Shoppe and third parties.

10. Intellectual Property

Unless otherwise stated, website content created or owned by Aura Shoppe, including text, graphics, logos, and original promotional material, may not be copied, reproduced, or used commercially without prior permission.

Third-party brand names, logos, and trademarks belong to their respective owners.

11. Third-Party Services

Our website may use or link to third-party services, including payment providers, delivery partners, WhatsApp, and Instagram.

We are not responsible for the independent policies or practices of third-party services. Their use may be subject to separate terms and privacy policies.

12. Limitation of Liability

Aura Shoppe will make reasonable efforts to provide accurate product information and reliable service. To the extent permitted by applicable law, we are not responsible for indirect losses arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, or restricts any statutory consumer rights.

13. Privacy

Your personal information will be handled according to our Privacy Policy, available on https://aurashoppe.in.

By using our website, you acknowledge that you have had the opportunity to review that policy.

14. Changes to These Terms

We may update these Terms of Service when necessary. Updated terms will be published on our website with a revised date.

Changes will apply as permitted by applicable law and will not override rights that customers already have under the law.

15. Governing Law and Disputes

These terms are governed by the applicable laws of India.

Any dispute will be handled by the appropriate forum or authority in accordance with applicable law. Nothing in this section limits a consumer's statutory right to seek relief before a competent consumer commission or other appropriate authority.

16. Contact Information

For questions about these Terms of Service, orders, or our products, contact us:

Business Name: Aura Shoppe
Website: https://aurashoppe.in
Email: aurashoppe9645@gmail.com
WhatsApp: +91 9400956385
Instagram: @aurashoppe.in

Thank you for shopping with Aura Shoppe!